Refund policy
At Zylora, customer satisfaction is important to us. Please read our policy carefully before making a purchase.
Exchange Policy
We offer a 7-day size exchange from the date of delivery.
To be eligible for an exchange:
- The product must be unused, unwashed, and in its original condition.
- All original tags and packaging must be intact.
- Exchange requests must be raised within 7 days of delivery.
- Exchanges are subject to stock availability.
- Only one exchange is allowed per order.
Returns
We do not accept returns for:
- Change of mind
- Color preference
- Style preference
- Incorrect size selected by the customer
- Any other personal preference
We encourage customers to check the size chart carefully before placing an order.
Damaged, Defective or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
To process your request, please provide:
- Order number
- Clear photos of the product
- Unboxing video showing the issue
After verification, we will arrange a replacement or issue a refund if a replacement is not available.
Refund Policy
Refunds are only applicable in the following cases:
- Damaged product received
- Defective product received
- Wrong product delivered
- Replacement item unavailable
Approved refunds will be processed to the original payment method within 5–7 business days.
Non-Returnable & Non-Exchangeable Items
The following items are not eligible for return or exchange:
- Products purchased during sale or clearance events
- Used, washed, altered, or damaged products
- Products without original tags or packaging
- Gift cards (if applicable)
Contact Us
For any exchange or support requests, please contact us:
Email: hello.zylora@gmail.com
WhatsApp: +91 9820658595
Thank you for shopping with ZYLORA.